Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unworn or unused

• With original tags

• In its original packaging

• Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at orbitpharma6@gmail.com.
Please note that returns must be sent to the following address:Orbit Pharma,
34/978A, Edappally, Kochi, Ernakulam

If your return is accepted:

• We’ll send you a free return shipping label

• You’ll receive instructions on how and where to send your package

• Items sent back without first requesting a return will not be accepted

Damages and Issues

Please inspect your order upon reception and contact us immediately at orbitpharma6@gmail.com if:

• The item is defective or damaged

• You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Used or opened personal care and beauty products

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you’re unsure about your item’s eligibility, feel free to email us.

Exchanges

The quickest way to exchange an item is to return the item and make a new purchase after the return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or card issuer to process the refund.

If more than 15 business days have passed since your return was approved, contact us at  orbitpharma5@gmail.com